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Meet Luca

Luca, an AI waiter to help your guests choose.

Luca is the AI waiter experience inside an Orvunai digital menu. Guests describe what they are looking for, and the assistant helps them explore currently available products using published menu information and recorded prices. It gives guests a starting point in a long menu and helps them compare relevant options.

Connect a guest’s question to your menu

A guest does not always start with the name of a dish. They may have a budget, want a particular category or simply need somewhere to begin. Luca connects these questions to products that exist in your menu. Recommendation cards show recorded product names and prices, and guests can continue exploring the details in the menu.

For example, a question such as “What is available under $20?” uses the budget the guest has supplied and the menu’s recorded prices. This amount is an example of a guest request, not an Orvunai subscription price or a sample restaurant offer. If the menu has no suitable option, the experience should make that boundary clear instead of inventing a cheaper dish.

  • Find available products within a stated budget.
  • Explore coffee, desserts or other product groups in the menu.
  • Discover options using dietary labels verified by the restaurant.

Use verified facts for preference questions

When products have restaurant-verified dietary labels that do not conflict with other recorded information, those labels can support discovery. A dish you have verified as vegetarian, for example, can be considered for that preference. An empty field does not prove that a product has, or lacks, a particular property.

Allergies, medical needs, unknown ingredients and missing nutrition information require a different response. Luca does not infer those facts from a dish name and directs guests to your team. Your staff must confirm recipes, preparation methods and possible cross-contact. A conversation cannot establish conditions that have not been verified by the restaurant.

Give the assistant a welcome that fits your business

Assistant settings let you enable or disable the experience and edit its displayed name, welcome message and tone setting. Luca is the name used in Orvunai’s own introduction; you can choose a name that suits your restaurant. A useful welcome stays short and gives guests a clear example of how to begin.

“Welcome. Tell me a category or budget to get started” sets a practical expectation. Avoid adding promises that your kitchen cannot verify, such as offering to find a safe meal for every allergy. Explain that the assistant helps guests explore available menu products, with your team ready to answer questions that need direct confirmation.

Test the experience with your own menu

After publishing, open the assistant as a guest. Try different budgets, a product category and something that is not on your menu. Check the names and prices on the returned cards. When product availability changes, verify the menu and assistant experience so guests are exploring options that match the current service.

The homepage conversation is an example demonstration. The live assistant is not an unlimited chatbot, an ordering service or an automatic food-pairing engine. It does not infer which dish should accompany another or how many people a serving will feed without an authoritative basis. Assess the product through its actual menu discovery behavior.

A few useful answers

Frequently asked questions

Can Luca recommend a product outside my menu?

Recommendation cards are built from visible, available products in the published menu. Keeping your product information and availability current is central to the experience.

Can the assistant confirm that a dish is allergy-safe?

No. Allergy and medical questions are directed to your restaurant. Missing allergen information is not treated as proof of safety; your team must confirm the recipe and preparation conditions.

Does a guest’s selection create an order?

No. The assistant helps with discovery. A choice in the conversation does not create a kitchen order or payment; use your existing service method to take the order.

Can I change the Luca name?

Yes. You can enter a name and welcome message that suit your restaurant in assistant settings, and enable or disable the assistant.

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