Service provider and contact
- Legal name
- Orvun Ai
- Address
- İstanbul / Kadıköy / Türkiye
- Privacy and service requests
- [email protected]
Service and contracting parties
Orvunai is software for creating digital menus, publishing them through QR codes, managing team access and providing menu-based AI suggestions. The service provider is the business identified at the start of this document. These terms govern use by the account holder or the business they are authorised to represent.
Orvunai does not sell or prepare the food in a menu. Preparation, sale and service are the restaurant’s responsibility. Account holders must be at least 18 and have authority to act for any business they represent.
Account and team security
Provide accurate, current account information, protect your password and give team members only the access they need. Notify us of suspected unauthorised access. We may send account verification, security and operational emails. Creating an account does not authorise marketing messages.
Your content and permission to use it
Rights in your menus, photographs, logos and text remain with you or their respective owners. You must have permission to upload and publish them. You grant Orvunai permission only to store, technically process, perform your selected AI operations on and display the content as needed to deliver the service.
Check prices, currencies, taxes, availability, ingredients and allergen information before publishing and keep them current. Published menus can be viewed by anyone with the link. Uploaded business images have public URLs even before the menu is published. Do not upload confidential or unnecessary personal information.
Limits of AI features
AI imports, generated content and food suggestions may contain errors or omissions. Check the accuracy of your translations as well. Review imported or generated material before saving and publishing. The AI waiter uses information in the restaurant’s published menu; a suggestion is not an accepted order or a guarantee that an item will be served.
The assistant does not provide medical assessments. Confirm allergies, cross-contamination risks and dietary requirements directly with restaurant staff. Do not enter medical records, payment details, passwords or other people’s private information in chat.
Plans, payments and subscriptions
Features and usage limits are shown for your selected plan. Before a paid purchase is completed, the checkout presents the price, currency, taxes, billing period and any automatic renewal terms. Opening a free account alone does not start a paid subscription.
Where online payments are available, the provider and purchase terms identified at checkout apply. Use the subscription area and any available provider management link to change or cancel a plan; contact us if these are unavailable. Contact us directly to request a refund. Effective dates and refunds follow the disclosed purchase terms and mandatory law. Statutory withdrawal and refund rights remain unaffected.
Acceptable use and access restrictions
Do not use the service for unlawful or infringing content, malware, unauthorised access, obtaining other businesses’ data or automation that disrupts the service. Do not evade quotas or security controls.
Necessary and proportionate access restrictions may be applied for security risks, serious violations or unpaid fees. Unless urgent intervention or a legal restriction prevents it, we will explain the reason and provide a reasonable opportunity to resolve the issue.
Availability and responsibility
We take reasonable technical and organisational steps to operate the service with care. Maintenance, connectivity and third-party service issues can affect access. We do not promise a particular sales increase, uninterrupted availability or error-free AI output.
Liability is determined by applicable law. These terms do not exclude intentional misconduct, gross negligence or liability that cannot lawfully be limited, and do not restrict mandatory consumer rights.
Account closure and personal data
You may request account closure using our contact details. Cancelling a subscription and deleting an account or its data are separate actions. After confirming the requester’s authority, we assess access and content in accordance with the request, the contract and legal retention duties.
The Privacy Policy and Information Notice explains personal data processing. Accepting these terms is not blanket consent for marketing, international transfers or the processing of sensitive data.
Changes and disputes
The document version and update date are displayed here. Material changes affecting your rights or the service price will be communicated through an appropriate channel before they take effect; we will obtain a separate agreement when legally required. Changes will not be applied retrospectively to remove accrued rights.
Turkish law applies to services offered in Türkiye, without removing protections granted by mandatory law in other applicable jurisdictions. You may contact us to seek a resolution. Doing so does not limit access to competent courts, consumer bodies or other authorities.